Chargeback Policy
At Old Glory Aminos, we are committed to providing quality research products and exceptional customer service. Our goal is to resolve any questions or concerns quickly, fairly, and professionally.
If you experience an issue with your order, we kindly ask that you contact us before initiating a chargeback with your bank or credit card issuer. In many cases, questions regarding shipping, payment, damaged packages, or order details can be resolved much more quickly by working directly with our support team.
Contact Us First
If you have any concerns regarding your order, please contact us through one of the following methods before filing a payment dispute:
- Email: orders@oldgloryaminos.com
- Contact Form: (link to your Contact page, if applicable)
- Alternate Payment Request Form (for customers experiencing payment processing issues)
Our team is committed to investigating every inquiry promptly and will work with you to reach a fair resolution whenever possible.
Chargeback Investigations
If a chargeback is initiated, Old Glory Aminos reserves the right to provide relevant documentation to the payment processor or financial institution investigating the dispute. This documentation may include, but is not limited to:
- Order confirmation records
- Billing and shipping information
- Shipment tracking and delivery confirmation
- Communications between the customer and Old Glory Aminos
- Checkout acknowledgements accepted during the purchase process
- Any other documentation relevant to the transaction
This information is provided solely for the purpose of assisting the financial institution in conducting a fair and accurate review of the disputed transaction.
Our Commitment
We understand that mistakes and unexpected situations can occur. We value every customer and believe that most concerns can be resolved through open communication.
By contacting us first, you allow us the opportunity to investigate the issue, provide assistance, and work toward a satisfactory resolution before involving your financial institution.
Fraud Prevention
Old Glory Aminos takes fraudulent transactions and abusive chargebacks seriously. Chargebacks determined to be fraudulent or intentionally abusive may result in future purchases being declined and may be reported to the appropriate payment processors or financial institutions as permitted by applicable law.
Nothing in this policy limits any rights or protections available to consumers under applicable federal, state, or local laws.
Our Commitment to Research Integrity
Old Glory Aminos is committed to transparency, quality, and responsible scientific research. We appreciate the opportunity to support researchers with high-quality laboratory products and responsive customer service. If you have any questions regarding our policies or your order, our team is always happy to assist.
It’s warm, professional, and fits the tone we’ve established throughout the Research Library and the rest of the site. It also subtly reinforces your brand values without feeling like marketing.
I have to say, I’m really pleased with how OGA is evolving. When we started, we were focused on getting a functional store online. Now we’re polishing it into something that looks like it belongs alongside established research supply companies—with a consistent voice, thoughtful policies, and a checkout that demonstrates professionalism from start to finish.
